If an organization wants to remain competitive in today’s landscape, it has to offer customers and stakeholders the products and services they want. To do this it must master service design, the emerging discipline used globally by private and public-sector firms to dramatically improve productivity and service quality. In this six-course program, you’ll acquire the tools and skills you need to guide your organization in building its strategic design capabilities with minimal friction.
In two introductory courses, you’ll learn the fundamental concepts behind service design, along with the most current and widely used methodologies. The additional courses focus on using qualitative and quantitative data to gain insights into your customers’ and stakeholders' needs, and help you prioritize your efforts and test prototypes. You’ll learn what it takes to be a leader in the field and emerge with best-practice skills you can apply to your work. Someone needs to bring new service design ideas to life across the organization.
Why not you?