0988 - Organizational Behaviour

Course Description

Organizations have to manage their people well to achieve good business results and create a great workplace culture - not easy in today's fast-paced world. Managers and supervisors have multiple roles as leaders, mediators, motivators, mentors and negotiators of change. This course will help human resources practitioners and managers understand practices, organizational structures and other factors that influence behaviour in organizations. Topics include high-performance work practices, organization structures, team development, leadership, motivation, employee engagement, conflict management, change management and decision-making.

Learning Outcomes

• See how organizational reality is changing in today's work world.
• Understand the impact of human behaviour and its implications for managing people effectively.
• Be at ease with a range of management-level communication strategies.
• Apply contemporary organizational theory to build a positive, proactive work environment.

This course is recognised by the following association(s). Click on the association name for details.

• Association of Administrative Professionals (AAP)
• CITT
• Credit Union Institute of Canada (CUIC)
• Human Resources Professionals Association (HRPA)
• CIM Chartered Managers Canada (CIM)

This course may be applied towards the SCS Certificate(s) in

• Human Resources : Required Courses
• Human Resources Management Essentials : Elective