3749B - Introduction to Service Design II – Methodologies and Tools
Course Description
If you’ve completed the Introduction to Service Design I – Principles and Concepts, you’re ready to delve further into a discipline that can dramatically improve productivity and quality and help your organization remain competitive. In this course, you’ll adopt a more systematic and creative approach to enhance your strategic design capabilities. You’ll use proven brainstorming techniques to generate rapid, meaningful prototypes of experiences you can evaluate. You’ll learn how to avoid common mistakes and create meaningful journey maps that allow stakeholders to share your vision.
Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs.
Learning Outcomes
By the end of this micro course, you'll be able to:
- Understand what tools and methods are commonly used by Service Design, and how they align to principles of the practice
- Create meaningful Journey Maps to visualize how a person interacts with touchpoints in order to achieve a goal
- Construct an artifact to organize the components of a service into a blueprint
- Create new ideas by using effective brainstorming techniques
- Develop rapid, low fidelity prototypes of experiences to evaluate ideas and present them to stakeholders
Competencies/skills developed in this micro course include:
- Journey Mapping
- Service Blueprinting
- Ideation Facilitation
- Prototyping
Notes
This course can be applied to the Service Design certificate
Eligible learners may apply to the Ontario Student Assistance Program (OSAP) for this micro-credential. You can find more information on our Financial Aid page.
Prerequisites
{{3749A}} or equivalent knowledge.This course may be applied towards the SCS Certificate(s) in
- Service Design : Required Courses
Using analytics and human-centred design techniques, Everton helps companies create products and experiences that truly matter — for their business, employees, and customers. He delivers solutions by bringing together cross-functional teams, including data scientists, designers, researchers, and business strategists.