4024 - Developing Insights for Design

Delivery Options ON-LINE

Course Description

If your organization needs to improve its productivity and services to remain competitive, this six-week course is for you. You’ll learn how to analyze your research to better understand your stakeholders and meet their needs. You’ll build deeper customer empathy, uncover actionable insights and identify framework designs that resonate and reconcile the needs of different stakeholder groups. Through hands-on activities and projects, you’ll explore the mindset and theory behind basic analysis and synthesis methods and build your confidence using both.

Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs.

Learning Outcomes

By the end of this micro course, you'll be able to:

Understand the value of Insights in the Design process
Facilitate a qualitative Design Research study from beginning to end
Understand the mindsets behind each step of the research process and implement basic data Analysis and Synthesis methods
Recognize and practice creating the different types of sense-making frameworks
Develop actionable Insights from the research

Competencies/skills developed in this micro course include:

Design Research Facilitation
Design Research Synthesis
Design Research Analysis

Notes

This course can be applied to the Service Design certificate

Eligible learners may apply to the Ontario Student Assistance Program (OSAP) for this micro-credential. You can find more information on our Financial Aid page.