4090 - Leading in Service Design
Course Description
The emerging discipline of Service Design can dramatically improve any organization’s productivity and quality of services. In this course, you’ll learn how to use strategic design to improve the customer and employee experience in a systematic and creative way. You’ll learn frameworks, tools, and techniques that make a project successful and how to communicate vital touchpoints, messages and options to stakeholders. You’ll emerge better equipped to plan and lead initiatives, evaluate team structures and project approaches, and build better services.
Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs.
Learning Outcomes
By the end of this micro course, you'll be able to:
- Analyze what makes projects successful
- Compare different options for engaging stakeholders in projects
- Compile different options for project goals, outcomes, and deliverables
- Evaluate different team structures and project approaches
- Communicate the value of a Service Design project
- Develop communication materials for stakeholders
- Create a stakeholder engagement plan that leads a design project from start to finish
Competencies:
- Business Perspective
- Information Gathering and Processing
- Fostering communication
- Thinking Strategically
- Planning and Organizing
- Managing Resources
Notes
This course can be applied to the Service Design certificate.
Eligible learners may apply to the Ontario Student Assistance Program (OSAP) for this micro-credential. You can find more information on our Financial Aid page.
Prerequisites
- {{3749A}}
- {{3749B}}
This course may be applied towards the SCS Certificate(s) in
- Service Design : Required Courses