4138 - Persuasion, Negotiation and the Art of Influence
Course Description
Conflict is inevitable in business. In this interactive course, you’ll learn how to turn that from a negative into a catalyst for positive change. You’ll use group exercises and role-play to become more adaptable and approach conflict more effectively. You’ll explore best practices in communication that strengthen your leadership and negotiation skills. You’ll emerge better equipped to coach employees, analyze the needs of diverse audiences, and create effective and inclusive narratives that persuade them to see your point of view.
Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs.
Learning Outcomes
By the end of this micro course, you'll be able to:
- Recognize and chart observations for delegation
- Develop strong diction, tone and vocal variance
- Analyze audiences with diverse needs and/or backgrounds
- Design effective and agile narrative structures
- Define and prioritize objectives in preparation for negotiation
Competencies/skills developed in this micro course include:
- Coaching
- Persuasion
- Inclusion
- Storytelling
- Conflict Management
Notes
Need PMI Professional Development Units (PDUs) to maintain your PMP and other certifications? Click here to learn more about PMI Professional Development Units.
“PMI”, “PMP”, “PgMP”, “PfMP”,“CAPM”, “PMI-PBA” and “PMI-ACP” are marks of the Project Management Institute, Inc.
Eligible learners may apply to the Ontario Student Assistance Program (OSAP) for this micro-credential. You can find more information on our Financial Aid page.
This course is recognised by the following association(s). Click on the association name for details.
- Project Management Institute (PMI) 18.0 PDU
This course may be applied towards the SCS Certificate(s) in
- Leadership Level I : Required Courses
is an international consultant, trainer, and keynote speaker with over 30 years experience in business strategy, marketing, and domestic and international sales. He is an active consultant and trainer in the private sector on negotiation, leadership, teambuilding, business development, and presentation skills.
A veteran of the performance management landscape, Michael brings a wealth of real-world expertise to his roles as an instructor and consultant. For more than 25 years, he has designed and executed performance improvement initiatives across diverse industries. Michael’s approach to modern leadership is uniquely informed by his dual background in Engineering (University of Waterloo) and Business (Ivey MBA). This intersection allows him to teach leadership not just as a theory, but as a measurable driver of project success and organizational resilience. He is committed to empowering emerging and established leaders with the practical frameworks required to manage complex issues and drive peak performance with clarity.