4142 - Responsive Communication

Delivery Options ON-LINE

Course Description

The one predictable thing in business in unpredictability. When every interpersonal encounter can turn on a dime, you have to be able to effectively communicate and respond to the needs of your team. In this course, you’ll explore motivational factors, reinforcements and employee-centred approaches that generate extraordinary results. You’ll learn how to engage employees at times of fear and uncertainty, increasing your comfort level and theirs. You’ll acquire greater negotiation skills and be better able to deal with diverse audiences.

Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs.

Learning Outcomes

By the end of this micro course, you'll be able to:

Formulate intrinsic vs. extrinsic motivation techniques
Demonstrate body gestures and positioning for maximum engagement
Choose content and style that accounts for diverse audiences
Define the problem for maximum audience resonance
Understand options for an effective negotiation process

Competencies/skills developed in this micro course include:

Coaching
Persuasion
Inclusion
Storytelling
Conflict Management

Notes

Need PMI Professional Development Units (PDUs) to maintain your PMP and other certifications? Click here to learn more about PMI Professional Development Units.

Eligible learners may apply to the Ontario Student Assistance Program (OSAP) for this micro-credential. You can find more information on our Financial Aid page.