4172 - Creative Conflict Resolution
Course Description
While conflict in the workplace may be inevitable, it need not be an impediment to success. Counter-intuitive thinking can help you turn conflicts into opportunities and obstacles into stepping stones. In this course, you’ll learn how to challenge your own preconceived assumptions and leadership norms and work around common barriers. You’ll acquire the conflict-management tools and breakthrough negotiation strategies you need to monitor, mentor, and motivate teams. You’ll discover how to maximize commitment through coaching, persuasive communication and foolproof motivational techniques.
Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs.
Learning Outcomes
By the end of this micro course, you'll be able to:
- Predict and plan for mentorship, interaction, and presence
- Employ breakthrough strategies to respond to common barriers
- Construct clear tools to monitor, mentor, and motivate teams
- Design hooks and calls to actions for maximize audience impact
- Describe and formulate power-based negotiation strategies
Competencies/skills developed in this micro course include:
- Coaching
- Persuasion
- Inclusion
- Storytelling
- Conflict Management
Notes
Eligible learners may apply to the Ontario Student Assistance Program (OSAP) for this micro-credential. You can find more information on our Financial Aid page.
Prerequisites
We recommend the completion of Leadership Level 1.This course may be applied towards the SCS Certificate(s) in
- Leadership Level II : Required Courses
A veteran of the performance management landscape, Michael brings a wealth of real-world expertise to his roles as an instructor and consultant. For more than 25 years, he has designed and executed performance improvement initiatives across diverse industries. Michael’s approach to modern leadership is uniquely informed by his dual background in Engineering (University of Waterloo) and Business (Ivey MBA). This intersection allows him to teach leadership not just as a theory, but as a measurable driver of project success and organizational resilience. He is committed to empowering emerging and established leaders with the practical frameworks required to manage complex issues and drive peak performance with clarity.