2565 - Tools & Techniques of Business Process Management

Course Description

Managing or improving processes to meet business needs and objectives requires an understanding of process metrics, including what drives them and how to analyze them, to uncover the often underappreciated opportunities for improvement available in all processes. But managing processes involves much more than crunching the numbers: it’s also about recognizing the capacity of your people to do the work and what motivates them to do it well. This course provides a thorough and unified introduction to both the power of metrics and the influence of people on process performance.

Learning Outcomes

• Streamline and optimize subpar processes to achieve improved customer service at lower cost.
• Measure an organization’s capacity to serve customers and develop strategies to increase it at low or no cost.
• Use process simulation as an aid to diagnose and overcome process problems.
• Examine the human factors that drive and limit process performance, and use this understanding to increase receptiveness to process change.
• Manage the “people dimension” of processes.

Notes

Recommendations

2564 Foundations of Business Process Management

This course is recognised by the following association(s). Click on the association name for details.

• Project Management Institute (PMI)
• International Institute of Business Analysis (IIBA)
• Association of Business Process Management Professionals (ABPMP)

This course may be applied towards the SCS Certificate(s) in

• Advanced Business Analysis : Elective Courses
• Advanced Business Process Management : Required Courses
• Business Process Management : Required Courses