2566 - Organizational Aspects of Business Process Management

Course Description

Most process improvement initiatives fail not because of technical issues but because of the so-called soft issues: organization, structure, culture and human and political aspects. This course gives you a framework to analyze why an initiative fails, learn from the experience and recommend change to key decision-makers. You'll learn about factors that often undermine initiatives, including complexity, lack of consensus for action, social challenges and resistance.

Learning Outcomes

• Diagnose organizational culture and assess readiness for change.
• Educate and influence key decision-makers and stakeholders to lead change more effectively.
• Manage intangible factors that often undermine process improvement projects.
• Organize and execute a large-scale process improvement project within the service industry and the business process sector.
• Adapt and sustain business processes for changing environments and client needs.

Notes

Recommendations

This course is recognised by the following association(s). Click on the association name for details.

• Project Management Institute (PMI)
• International Institute of Business Analysis (IIBA)
• Association of Business Process Management Professionals (ABPMP)

This course may be applied towards the SCS Certificate(s) in

• Advanced Business Analysis : Elective Courses
• Advanced Business Process Management : Required Courses
• Business Process Management : Required Courses