2699 - Foundations of Quality & Process Excellence
Course Description
Organizations use quality management and process excellence to deliver value for customers, generate returns for shareholders and improve workplaces. This course gives you a solid grounding in the ideas and practices of quality management. You'll learn the core ideas that underpin the leading quality and process excellence methodologies and frameworks used today (ISO, TQM, Lean Six Sigma) and how to apply Lean Six Sigma Define, Measure, Analyze, Improve and Control (DMAIC) methodology to business and work situations.
Learning Outcomes
- Understand how quality relates to business strategy.
- Measure and define quality in your processes from your customer's perspective.
- Map and analyze your processes.
- Understand and identify waste in your processes.
- Understand and be able to apply fundamental project management and Lean Six Sigma tools to improve processes.
Notes
Excel, SigmaXL or Minitab software and laptop required for every class.
Need PMI Professional Development Units (PDUs) to maintain your PMP and other certifications? Click here to learn more about PMI Professional Development Units.
This course is recognised by the following association(s). Click on the association name for details.
This course may be applied towards the SCS Certificate(s) in
- Advanced Business Process Management : Micro Course Set
- Lean Six Sigma : Micro Course Set
- Licensing International Engineers into the Profession (LIEP) Program: Civil : Micro Course Option, Elective Courses
- Licensing International Engineers into the Profession (LIEP) Program: Electrical : Selection Group 1, Selection Group 2A
- Licensing International Engineers into the Profession (LIEP) Program: Mechanical : Selection Group 2A, Selection Group 1
- Life Science Enterprise : Required Courses
Omar Malik is a passionate trainer and an award winning instructor at University of Toronto School of Continuing Studies. Omar started his career in furniture/steel fabrication and later worked in various roles for printing/publishing, trading, services, telecommunications, hi-tech, robotics and information technology companies. He is the founder of Eureka Six Sigma Canada; a consulting company that coaches business leaders on how to innovate, problem solve and successfully steer their companies to excellence. Omar is a Master Black Belt and a certified Project Management Professional (PMP). He holds MBA degree in management, post graduate degrees in IT business management and software quality management. He is the creator of the 5 steps Observe-Understand-Ideate-Solve and Implement business problem methodology known as OUI-SI ™.