2699 - Foundations of Quality & Process Excellence

Course Description

Organizations use quality management and process excellence to deliver value for customers, generate returns for shareholders and improve workplaces. This course gives you a solid grounding in the ideas and practices of quality management. You'll learn the core ideas that underpin the leading quality and process excellence methodologies and frameworks used today (ISO, TQM, Lean Six Sigma) and how to apply Lean Six Sigma Define, Measure, Analyze, Improve and Control (DMAIC) methodology to business and work situations.

Learning Outcomes

• Understand how quality relates to business strategy.
• Measure and define quality in your processes from your customer's perspective.
• Map and analyze your processes.
• Understand and identify waste in your processes.
• Understand and be able to apply fundamental project management and Lean Six Sigma tools to improve processes.

Notes

Excel, SigmaXL or Minitab software and laptop required for every class.

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This course is recognised by the following association(s). Click on the association name for details.

• Project Management Institute (PMI)

This course may be applied towards the SCS Certificate(s) in

• Advanced Business Process Management : Required Courses
• Lean Six Sigma : Required Courses
• Licensing International Engineers into the Profession (LIEP) Program: Civil : Required Courses 2
• Licensing International Engineers into the Profession (LIEP) Program: Electrical : Required Courses 2
• Licensing International Engineers into the Profession (LIEP) Program: Mechanical : Required Courses 2
• Life Science Enterprise : Required Courses